Immersing ourselves in the hospitality sector enables us to develop and maintain influential, long-term relationships and keep our fingers on the pulse. We work hard to build a reputation for results.

Battlesteads Hotel & Restaurant

Battlesteads Hotel & Restaurant in Northumberland is widely recognised as one of the leading sustainable tourism destinations in the UK. Our work with Battlesteads includes promoting this drive for sustainability, and championing its environmental responsibility to the wider hospitality industry. This exclusive focus has seen Battlesteads named Sustainable Tourism Business of the Year at the VisitEngland Awards for Excellence, as well as winning the AA Hospitality Award for best Eco Hotel.

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CLEAN

CLEAN is one of the principal operators in the commercial B2B laundry sector, offering pioneering facilities, a high-quality product range and customer-focused service to more than 5,500 businesses. With the objective of raising awareness of CLEAN within the industry, we offer strategic and dynamic PR support showcasing the laundry’s cutting-edge capabilities, efficiency and quality product through a range of campaigns including award entries, regional and trade PR and thought leadership.

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Eclipse

Eclipse has been a leader in creative technical event production for 30 years. The company is a turnkey solutions provider for those looking to create world-class events and is leading the way in event production, creative design and technical delivery. Working closely with eclipse to provide consultancy on a full re-brand and re-positioning strategy, our remit encompasses a broad range of PR and marketing activity, including an emphasis on targeted and integrated campaign planning and delivery.

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Elite Hotels

Elite Hotels is a group of four and five-star country house hotels, located in the south of England. Using each hotel’s locality, uniqueness and by focusing on the group’s classic British hospitality, our key focuses across the four hotel accounts include creating compelling stories through campaign development, liaising with media, managing the group’s press office, articulating core messages to the hotel’s target demographics and demonstrating excellence through award entries and the recognition of group initiatives.

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Eventist Group

With a portfolio of six impressive brands, Eventist Group champions a refreshing take on event services, with the likes of Tapenade, Dish, Arribar and Best Parties Ever serving all of your needs for a thrilling event – whether you’re just after catering or a fully-themed party. Our objective is to magnify this dynamic, big personality brand by maximising media coverage and creating stimulating and creative campaigns to heighten the business of all its tributaries.

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Georgian House

Georgian House is a Grade II listed property with charm and character in abundance. With 63 bedrooms, wizarding chambers, apartments and a meetings and events space, our focus is to continually raise and enhance the profile of the venue. Delivering an integrated approach, we manage campaigns with a targeted outreach to national, lifestyle and trade publications, creating editorial and communication opportunities and assisting in the identification of relevant industry awards.

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Glaziers Hall

Glaziers Hall is one of London’s top event spaces, boasting stunning views of the River Thames and the City of London. With an aim to raise the venue’s profile as a fantastic choice for a range of events, we utilise its locality, unique spaces and flexible uses within our PR activity. Creating compelling campaigns, forming strategic partnerships and communicating key messages through media relations are integral to our remit, ensuring the venue remains an innovative player in London’s events industry.

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House of Daniel Thwaites Collection

The Aztec Hotel and Spa, North Lakes Hotel and Spa, and Solent Hotel and Spa are part of the exclusive House of Daniel Thwaites Hotel Collection. All three hotels have undergone recent refurbishments with luxurious interiors drawing on the surrounding areas for design inspiration, creating a unique character for each property. Providing targeted PR support to the four-star hotels, award-winning spas and AA Rosette restaurants, our aim is to increase their profiles within the national, regional, online and local media for both leisure and business travel.

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Master Innholders

Master Innholders was established by the Worshipful Company of Innholders to support and develop hospitality professionals and improve standards for inspiring future leaders. Working in partnership with the Executive Committee, we develop and manage all marketing and PR activity for the organisation, focusing on raising awareness of the awards, scholarships, annual conference and membership programmes. Promoting the industry body as an influential and charitable organisation remains paramount to our work with Master Innholders.

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Master Innholders Conference

The only conference created by hoteliers, for hoteliers, the Hotel General Managers’ Conference is the foremost annual networking and learning event for hospitality professionals. Our remit covers both PR and marketing for the conference from the initial planning stages all the way through to event delivery and post-conference analysis. Print and design services, website management, ticketing, press liaison, communication campaigns and partnerships encompass the main focus for this account.

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QEII Conference Centre

Central London’s leading large events venue, the QEII Centre, began a £15m capital investment programme in 2013 to refurbish, rebrand and reposition itself as a flexible and creative events space. Custard has supported QEII throughout the process, from promoting the centre’s key messages to an audience that goes beyond the ‘usual’ trade titles to reach advertising, fashion, beauty and technology organisations, to cementing its leading reputation through a targeted campaign of award entries.

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Splendid Hospitality

Splendid Hospitality is the operator and developer of a portfolio of 19 hotels and is one of the fastest growing privately-owned hotel groups in the UK. Ranging from budget to luxury, we oversee a selection of the hotel’s individual PR and marketing needs, in addition to managing the profile of the Splendid group itself. Press liaison, partnership sourcing, industry positioning, copywriting and campaign development all form the basis of our remit.

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The Cottage in the Wood

A boutique gem nestled in the Malvern Hills, The Cottage in the Wood is a hotel that offers a home away from home, hyper-local and foraged dining, and panoramic views over the Severn Valley. Promoting luxury for all, we provide strategic steer on the hotel’s messaging and campaigns, raising the profile of both the hotel and restaurant as it progresses through a five-year refurbishment programme. Utilising the idyllic location and strong restaurant offering, travel, national and foodie media are regularly targeted, alongside driving the positioning of the owners and team within the hospitality industry.

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The Grand York

Built in the early 1900s as ‘A place for business’ by one of the wealthiest companies in the land, North Eastern Railway, The Grand York offers opulent design, elegant dining and a sublime guest experience. Working closely with York’s only five-star hotel, our objective is to raise the profile of the landmark property in the world of luxury travel, lifestyle and business. Developing targeted print and online media relations, creative campaigns, partnerships and influencer outreach, we work towards showcasing the rich Edwardian heritage and reasons to visit beautiful York.

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The Meetings Industry Association

Delivering PR and marketing services to one of the fastest growing associations in the conference, meetings and events sector, our remit for the Meetings Industry Association has evolved around integrating PR and Marketing to serve four developed communications objectives. Raising the profile of the association and demonstrating its credibility, we utilise our strong relationships with the MICE media to deliver thought leadership and develop campaign initiatives, while also using a variety of methods to objectively promote the latest news, events and meet the needs of members.

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The Torridon

Consisting of three types of accommodation – luxury hotel, inn, and boat house – The Torridon Resort is situated in the Scottish Highlands, providing the pinnacle of Scottish hospitality. With a focus on the five-star hotel, 3 AA-Rosette restaurant and Torridon Outdoors, we communicate key messages to trade, national, international and consumer titles, regularly promoting the destination, its proximity to the NC500 and cementing the hotel and team in the industry.

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Westminster Venue Collection

The carefully selected collection of 36 venues which make up Westminster Venue Collection bring together modern and traditional exhibition spaces, museums, auditoria, conference rooms and banqueting halls to offer the finest world-class facilities all based in London’s iconic City of Westminster. Through its online enquiry service, creative familiarisation events and integrated marketing communications programme, we promote the benefits of doing business in Westminster while driving enquiries and conversions for each member venue.

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