We are experts in creating and delivering brave marketing and PR plans to help the hospitality industry to engage with customers, increase brand awareness, encourage trial and drive footfall.
We love challenging existing approaches to securing and building relationships with customers. From understanding behavioural patterns to steering marketing campaigns and delivery we will provide you with a full marketing and PR plan that will work for your business.
We don’t measure output, we measure outcome.
Give fruitless marketing and PR activities the squeeze and start seeing real results. For marketing and PR that actually works, give Petra a call. Because, let’s face it, everything’s better with Custard.
Give fruitless marketing and PR activities the squeeze and start seeing real results. For marketing and PR that actually works, give Petra a call on 01483 740747. Because, let’s face it, everything’s better with Custard.
Custard Communications conceptualised, designed and implemented a blog for The Deck (as part of our wider communications strategy) specifically targeting event organisers, concentrating on news and topics relevant to their needs. The Custard team did an amazing job, creating a contemporary platform which effectively communicates both the iconic style of The Deck as a venue and the expertise of our team. They have also been instrumental in continually guiding the content of the blog and editing our copy to ensure that it always appeals to our target audience. I would definitely recommend Custard to any company looking to establish, maintain and promote a blogging platform. - Charley Taylor-Smith, Head of Hospitality and Events, The Deck
Custard Communications conceptualised, designed and implemented a blog for The Deck (as part of our wider communications strategy) specifically targeting event organisers, concentrating on news and topics relevant to their needs. The Custard team did an amazing job, creating a contemporary platform which effectively communicates both the iconic style of The Deck as a venue and the expertise of our team. They have also been instrumental in continually guiding the content of the blog and editing our copy to ensure that it always appeals to our target audience. I would definitely recommend Custard to any company looking to establish, maintain and promote a blogging platform.
Thank you all so much for your help, creativity, advice and support in putting last night’s event together and also for your hard work last night making sure our guests were engaged and enjoying themselves. I would most certainly have had some sort of breakdown without you. Since we engaged Custard, I have genuinely felt that you are an extension of the marketing department and I really value and appreciate you. - Roopi Woodall, Marketing Manager, The QEII Centre
Thank you all so much for your help, creativity, advice and support in putting last night’s event together and also for your hard work last night making sure our guests were engaged and enjoying themselves. I would most certainly have had some sort of breakdown without you. Since we engaged Custard, I have genuinely felt that you are an extension of the marketing department and I really value and appreciate you.
“The Board of The Westminster Collection is delighted to continue its relationship with Custard Communications. Since we first started working with Custard in 2010 they have brought a wealth of knowledge and expertise in strategic marketing and communications, which has been key to the development of the Collection over recent years. Their advice on both business and marketing matters has enabled us to increase membership and build a stable structure to secure the future for TWC. It’s refreshing to work with an agency that is always prepared to go above and beyond, and that shares the same values, meaning they have become a true extension of TWC and our brand.” - Robin Parker, Marketing Director, The Westminster Collection
“The Board of The Westminster Collection is delighted to continue its relationship with Custard Communications. Since we first started working with Custard in 2010 they have brought a wealth of knowledge and expertise in strategic marketing and communications, which has been key to the development of the Collection over recent years. Their advice on both business and marketing matters has enabled us to increase membership and build a stable structure to secure the future for TWC. It’s refreshing to work with an agency that is always prepared to go above and beyond, and that shares the same values, meaning they have become a true extension of TWC and our brand.”
It’s refreshing to work with an agency always prepared to go above and beyond. - Robin Parker, Chairman, The Westminster Collection
It’s refreshing to work with an agency always prepared to go above and beyond.
“Firstly we LOVE your writing style and tone- so spot on and fingers crossed it all goes well, you have hugely impressed the team so much so that we can’t bear the idea of not working with you next time! so thank you.” - Luke Perry, Director – Independent Hotel Show and Pub 15
“Firstly we LOVE your writing style and tone- so spot on and fingers crossed it all goes well, you have hugely impressed the team so much so that we can’t bear the idea of not working with you next time! so thank you.”
We would love for you to carry on with us– what we’ve seen has been great and exactly what we need to support the corporate side of the business. I really do appreciate everything you have invested in understanding the brand and our business to get the results and it hasn’t gone unnoticed. The team really knows the conference and events media and the results we have seen since working with you have been outstanding. - Liz West, Public Relations Manager, Alton Towers Resort
We would love for you to carry on with us– what we’ve seen has been great and exactly what we need to support the corporate side of the business. I really do appreciate everything you have invested in understanding the brand and our business to get the results and it hasn’t gone unnoticed. The team really knows the conference and events media and the results we have seen since working with you have been outstanding.
What stands out is the excellent controlled coverage that we have received and whilst its a good story - the real skill is in managing the media and getting our message across. This is exactly what you have done. The purpose of this email is to remedy a lapse - i haven't thanked you for such an excellent job, one that you should all feel justly proud. - Finlay Scott, Chairman and Trustee, The Clink Charity
What stands out is the excellent controlled coverage that we have received and whilst its a good story - the real skill is in managing the media and getting our message across. This is exactly what you have done. The purpose of this email is to remedy a lapse - i haven't thanked you for such an excellent job, one that you should all feel justly proud.
On behalf of the mia I would like to thank you for all your help and support you have given us in making the ‘Stop & Think’ Conference a success. Thanks for all your support with the programming committee, your input and recommendation of speakers was invaluable. It has been a pleasure to work with you and here is to doing more together in the future!! - Jane Owen, the mia
On behalf of the mia I would like to thank you for all your help and support you have given us in making the ‘Stop & Think’ Conference a success. Thanks for all your support with the programming committee, your input and recommendation of speakers was invaluable. It has been a pleasure to work with you and here is to doing more together in the future!!
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