The Cottage in the Wood, Malvern has appointed Xenie Hornackova as its new operations manager.
Xenie started her new role overseeing the hotel operations in November, having formerly worked as the boutique hotel’s food and beverage manager, and will be responsible for championing the brand vision, and delivering it throughout the hotel. Her new role will include managing the F&B, reception and housekeeping teams and maintaining the excellent standard of guest experience visitors have come to expect from the hotel.
Joining in 2016 as a food and beverage assistant, Xenie made an instant impact on the team, and her upbeat energy and enthusiasm to offer the highest standards for guests resulted in a positive effect on customer experience. Xenie was selected for the new role after working closely with the hotel’s senior management team during the past two years as food and beverage manager, with her hunger to continuously learn and develop and her natural love for hospitality making her the obvious person for the role.
About the appointment, owner Nick Davies said: “We are very excited to be promoting Xenie. I have worked with Xenie since she joined us as a part-time F&B assistant four years ago and it has been a pleasure to see her develop into the competent manager and motivational leader that she is today. I am looking forward to enhancing her career as operations manager and working with her to further develop our offering at The Cottage in the Wood.”
Xenie said: “I am excited about the new role. The team at The Cottage in the Wood is really special and we help each other every day. There is always someone to make you smile and seeing returning guests to the hotel also makes me really happy. There is always space for improvement, especially in the hospitality industry and we will be keeping abreast of new trends to ensure customer satisfaction. We will be looking to make little improvements every day!”
Find out more about The Cottage in the Wood at www.cottageinthewood.co.uk/