‘Distilling Excellence’ has been announced as the overarching theme for the upcoming Hotel Leadership Conference 2025, taking place 20-21 January 2025 at Hilton London Bankside.
Created by the leading force in the hotel industry, the Master Innholders, the conference will empower hoteliers to take a ‘helicopter approach’ to managing their hotel, identifying what works best and capitalising on it to ensure the best customer experience possible.
Designed by hoteliers for hoteliers, the programme includes renowned speakers from across the industry and beyond, including James Peach, Global Business Leader and Keynote Public Speaker, Joss Croft OBE, CEO of UKinbound, Nick Jones, Founder of Soho House, Bob Wigley, Chairman of UK Finance and author of ‘Born Digital’, Kalindi Juneja FIH, CEO of PoB Hotels, Andrew Henck, Business School Lecturer at Glasgow Caledonian University, Michael Heppel, Motivational Speaker and Customer Service Expert, and many more.
Throughout the conference attendees will be challenged and encouraged to distil the essence of their business, ensuring they are focused on the consumer and keeping things simple for greater outcomes true to their roots and overall goals while not overcomplicating things for unnecessary reasons.
Speaking on the announcement of the conference theme, Estates Director at Thurlestone Estates and Hotel Leadership Conference Chairman Tim Hassell FIH MI, said:
“Our aim with ‘Distilling Excellence’ is to give hoteliers the ability to go back to their businesses with the ideas and information they need to make informed decisions around their overall strategy and operations.
It’s about really questioning what it is at the heart of what you do and why do it – what makes your hotel unique and how can you capitalise on it? You want your customers to be happy, that’s the mission, and by distilling excellence in what you do best, you can ensure you achieve exactly that.”
As a not-for-profit organisation, any financial surplus generated by the Master Innholders is donated to the Master Innholders Charitable Trust which helps to fund Innholder Scholarships and the Aspiring Leaders Diploma.
For more information and to purchase tickets, visit the official Hotel Leadership Conference website.
