Life at Custard

Life at Custard is built around curiosity, collaboration and care, for our clients, our industry and each other. We are a specialist hotel, venue & events industry communications consultancy, working with some of the most ambitious hotels, event spaces and organisations in the UK.

How We Work

Our team combines strategic thinking with deep sector immersion meaning everyone understands not just what we’re doing, but why it matters.

Our week is intentionally structured to balance focus, collaboration and learning:

• Wednesday collaboration meetings, where the whole team comes together to share successes, challenges, opportunities and industry insights
• Sector-led team sessions, allowing deeper dives into hotel, venues, events and industry trends
• Space for reflection, discussion and ideas. not just delivery

This approach ensures our thinking stays sharp, informed and commercially relevant.

Our Culture

We believe great work comes from people who feel trusted, supported and challenged in equal measure. That’s why flexibility, wellbeing and development sit at the heart of life at Custard.

Our culture is shaped by:

• A ‘What else?’ mindset always curious, always improving
• Early Friday finishes, because rest fuels creativity
• Three days working from home, balanced with meaningful time together
• Regular networking events, industry engagement and shared learning
• Open conversations about progress, performance and potential
• 1:1 catch ups to discuss workload, ideas, share challenges and seek opportunities

We invest in people for the long term nurturing talent into confident industry experts.

Growing at Custard

Whether you join us as an apprentice, account manager or director, development is part of the job. We actively support career progression through:

• Regular check-ins with our Director, Maria
• Structured training days and away days
• Opportunities to attend courses, workshops and industry events
• Exposure to senior clients, strategic projects and thought leadership

Our team doesn’t just deliver campaigns,  they build expertise, insight and influence.

The Benefits (Because They Matter)

We believe benefits should support real life, not just look good on paper:

• Flexible working policy
• Three days working from home
• Early Friday finishes
• Pension scheme
• Employee Assistance Programme
• Christmas closure in addition to annual leave
• Birthday day off
• Training, development and profile-building opportunities