Whittlebury Hall conference and events manager shortlisted for customer service award

By Natalie Blachford

Conference and events operations manager Craig Fraser from Whittlebury Hall has been shortlisted for a prestigious hotel industry customer service award.

Craig has reached the finals of the Boutique Hotelier Personal Service Star Awards in the Customer Service Star category, for the outstanding service he provides to Whittlebury’s corporate clients.

The awards celebrate the crème de la crème of the hospitality industry, showering praise and recognition on hard-working staff members.

Leading Whittlebury’s conference and events operations team, Craig helps to deliver a departmental turnover of more than £7.5m annually.

Marc Webster, commercial director at Whittlebury Hall, said, “As part of the conference and events team, Craig has an important customer-facing role and as such, plays a big part in ensuring customer satisfaction for all of our corporate clients. The feedback we receive from clients about Craig is truly outstanding – he always goes above and beyond to provide support throughout the entire event planning process, and everyone sings his praises as a result. I’m delighted that he has been recognised by Boutique Hotelier for his contribution, and everyone here will be keeping their fingers crossed for the awards ceremony later this month.”

The Boutique Hotelier Personal Service Star Awards will take place on Tuesday 16 October in London, when the winners of all categories will be announced.

For more information about Whittlebury Hall, visit www.whittlebury.com